At MONOPOLY Casino, we are fully committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, create an account, and use our services.
By using our site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of the website.
1. Who We Are
MONOPOLY Casino is operated by [Gamesys Operations Limited], a Bally’s Corporation company. Our registered office is located at:
10 Piccadilly, London, W1J 0DD, United Kingdom
We are the data controller of your personal data as defined under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal data:
- Account Information: name, email address, date of birth, gender, residential address, phone number.
- Identity Verification: copies of government-issued ID, utility bills, bank statements.
- Financial Data: deposit/withdrawal history, payment method details (e.g., partially masked card number).
- Usage Data: IP address, device type, browser, location, cookies, session times, and gameplay history.
- Communication: messages sent to/from customer support, chat logs, emails.
- Marketing Preferences: opt-in status for promotional emails or SMS.
3. How We Use Your Data
We use your personal information to:
- Create and manage your account.
- Process deposits, withdrawals, and gameplay activity.
- Verify your identity and comply with legal obligations (e.g., anti-money laundering laws).
- Communicate with you (e.g., send game updates or respond to queries).
- Prevent fraud, abuse, and ensure responsible gambling.
- Provide marketing updates (only with your consent).
- Improve site performance and user experience.
4. Legal Bases for Processing
We only process your data when legally permitted. These grounds include:
- Performance of Contract – to deliver the services you requested.
- Legal Obligation – to comply with licensing, anti-fraud, AML, and gambling laws.
- Legitimate Interest – to enhance security, ensure fairness, and manage our services.
- Consent – for sending marketing communications and optional promotions.
5. Marketing & Promotions
We may offer you special promotions or send you newsletters via email, SMS, or push notifications – but only if you’ve given us permission.
You can opt out at any time by:
- Updating your account preferences.
- Clicking the “unsubscribe” link in emails.
- Contacting our Customer Support team.
We will never sell or share your data with third parties for their direct marketing.
6. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Enable essential site functions (e.g., login).
- Improve site performance and personalization.
- Monitor visitor trends and behaviour.
You can manage or block cookies via your browser settings. For full details, please refer to our [Cookie Policy].
7. Data Sharing & Third Parties
We may share your personal data with:
- Payment providers to process deposits and withdrawals.
- ID verification services to comply with KYC and AML obligations.
- Regulatory bodies (e.g., UK Gambling Commission).
- Law enforcement where legally required.
- Technology service providers who help us operate our platform securely.
All partners are contractually obligated to protect your data.
8. Data Retention
We retain your personal information only for as long as necessary:
- Active accounts: We keep your data as long as you maintain your account.
- Closed/inactive accounts: Retention typically lasts up to 7 years to comply with legal and regulatory requirements.
Once data is no longer needed, it is securely deleted or anonymized.
9. Your Rights
Under data protection laws, you have rights over your personal data, including:
- Access – request a copy of your personal data.
- Rectification – request correction of inaccurate data.
- Erasure – request deletion of your data (subject to legal limits).
- Restriction – ask us to pause processing your data in certain cases.
- Portability – receive your data in a structured format.
- Objection – object to data use for direct marketing or profiling.
- Withdraw Consent – for any processing based on your consent.
To exercise any of these rights, please email us at:
📧 [email protected]
We may ask you to verify your identity before processing your request.
10. Data Security
We use industry-standard measures to protect your data:
- SSL encryption across the website.
- Secure storage in GDPR-compliant data centres.
- Two-factor authentication for internal access.
- Ongoing security audits and breach detection protocols.
While we strive for 100% security, no online system is completely foolproof. Please keep your account credentials private.
11. Children’s Privacy
Our platform is strictly 18+ only. We do not knowingly collect personal data from individuals under 18. Any underage accounts found will be terminated, and data deleted.
12. International Transfers
In limited cases, we may transfer your data outside the UK (e.g., to servers or service providers). Such transfers are always protected by:
- UK adequacy decisions.
- Standard Contractual Clauses (SCCs) or other approved safeguards.
13. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we’ll notify you via email or in your account.
Last reviewed on: 11 September 2025
14. Contact Us
If you have any questions or concerns about this policy or your data:
📩 Email: [email protected]
📞 Customer Support: Available 24/7 via [Live Chat]
📍 Registered Address: 10 Piccadilly, London, W1J 0DD, UK
If you’re not satisfied with our response, you have the right to contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.